Service & Repair Terms

On request for service or repair you will be issued with a Return Merchandise Authorisation ("RMA") number that will be emailed to you with further instructions.

Following investigation of any faults, a full quotation will be provided. Please expect at least 1 hour’s labour for initial investigation.

Our standard labour rates are £50 per hour +VAT, with a standard return shipping rate of £82.50 + VAT

Should a product be found under warranty we will ensure the relevant cost are covered by the manufacturer, where applicable.

Please note using smoke fluid other than that recommended by the manufacturer of your smoke machine will void the warranty and could cause permanent damage.

It is the customers responsibility to ensure security / PAT testing is performed on their equipment, as with hire companies is the standard proactive process before hire. We do not provide a PAT testing service.

Following completion of your repair, any issues related to this repair and the original fault will be covered for 90 days following delivery of your repaired unit.

Please see details of our insurance and liability for further information on our coverage policies.